We work on a pre-order system (unless otherwise indicated in the product description). By placing your order, you are not purchasing a product, but a service for the manufacture of garments according to the specified parameters.

Please pay attention to the choice of parameters: size, colour, design. Be extra careful when taking your own measurements and correlating them with the size chart. We are not responsible for incorrect measurements, incorrect determination of the size, incorrect choice of colour by the customer during order placement.

Information about the product is indicated in the product description, including a size chart for each product. If you are not sure which size to choose, feel free to email us. In addition, the custom size option is available for almost all products. Our size range is wide enough to suit almost every customer, but with the custom size option, we will make an item for any size and shape. We want each of our customers to be satisfied with their garment! If you choose the “custom size” option, indicate in the comments to the order your current measurements (without sewing allowances, since such allowances are calculated for each garment by our seamstresses separately): bust circumference, waist circumference and height, all in centimetres. For garments requiring additional specifications, additional measurements may be required (for example, bicep circumference or wrist circumference). If you forgot to indicate the measurements in the comments to the order, send them to our e-mail lespritdelanoblesse@gmail.com with the order number. Remember that without measurements we cannot start working on your garment.

We always offer our customers, if necessary, to use the payment plan option.
To do this, place your order on the website as if you were making a regular order, and in the comments to the order, indicate on how many parts you would like to split the payment. Such an order will be processed without the need for instant full payment, and we will contact you to clarify the payment details, and you will be able to pay for the order in parts.

Please note that your order will be shipped only after full payment.

If you have placed an order by mistake, just write to us about it. We will close the order without any problems.

If you have any questions or difficulties, please let us know before paying for your order.

At this time, the brand has no direct possibilities of issuing refunds. Therefore, after you have made a payment, it will be quite problematic to get your funds back.
And in any case, fees and charges will be deducted from the payment amount upon return, for which we are not responsible.

In any case, we consider all cases individually. Please do not hesitate to write to us.

If you have made a mistake in the options when placing your order (for example, you chose the wrong size or chose the wrong colour), you can change the parameters of the order using the following method: just place your order again, specifying all the information and parameters correctly, and in the comments to the order, indicate the order number, instead of which you are placing this one. Then contact us. Remember that you can change the order parameters after order placement only before work begins on the garment. If you need to change something after this period - contact us, we will see what can be done.

To combine your new order with an already existing one, which is in the production process (not yet shipped), just select "Add an order to an existing one" at the "Delivery" step, and indicate the number of the previous order in the comments to the order. If your previous order has already been shipped, the new order will require a shipping fee according to its weight.

We manufacture garments in the order in which they were ordered. At the same time, regular releases have an advantage in manufacturing over individual orders.

The average time of order manufacturing after the pre-order is closed is 4-6 months. We do our best to shorten the amount of time production takes. However, unfortunately, there are many factors that we don’t control (for example, the delivery time of fabrics from abroad, the speed of transferring a print to the fabric in a printing house, possible sick leaves of seamstresses, technical problems). And due to the fact that we are all currently living through a hard political situation, the periodic lockdowns, slowdown of logistics processes and many more related problems leave an imprint on the speed of small businesses and handmade production. We try to notify customers if there are any changes in production deadlines. But, unfortunately, we are not able to update every client about all intermediate stages of their order. If you want to know the progress of your order, please do not hesitate to contact us in any convenient way. Thank you very much for your understanding and patience!

If there is a specific date by which you would like to receive your order, please let us know in advance. We will do our best to take this into account, to make the order ahead of time/in different order, if possible, but we can not guarantee that it will definitely be possible.

We provide worldwide shipping.

When your order is ready, we ship it to the customer according to the address provided when placing the order.
Please, fill in your data as correctly and accurately as possible. We are not responsible for mistakes made by the customer when entering their data, address and phone number.

Your full name and address must be filled in only in Latin letters, otherwise we will not be able to send the parcel. It is mandatory to indicate your phone number.

If you are planning to change your place of residence and you know about it at the time of placing the order - be sure to indicate this in the comments to the order, we will contact you before sending to clarify the address. If the delivery details have changed during the time of ordering, be sure to notify us about it. If you received an e-mail with the tracking number of the parcel and a notification that the order has been sent, and you did not inform us about the change of address, or there are other possible problems with the address/name of the recipient or any other problems, contact us immediately!

For our international customers we provide the following shipping options:

• Registered Air mail

Estimated delivery time is 3-5 weeks.

Has a tracking number for the parcel, usually you are able to track it at all times, but in some countries, tracking will stop after the parcel arrives at the border of the recipient's country.

• EMS

Estimated delivery time starts at 7 days depending on the country of the recipient. Has a tracking number with which you are able to track your parcel at all times, is delivered by courier in regions where courier delivery exists.

Our experience shows that it is difficult to say which delivery option is faster and safer. Both types may rarely have severe delivery delays. Please choose the shipping option according to your preference.

! We mark our parcels as “Gift” and not as “Product” by default, and indicate a low total value of the parcel due to high taxes in many countries. If you would like the full value of the order to be indicated in the postal declaration, please inform us about it.

After the order has been sent, we are not responsible for its safety and delivery. We ask you to take into account the fact that we are a small independent brand, and the production of each order is a big financial burden for us. We are physically and economically unable to be held liable for errors of third-party companies / shipping services if no errors were made on our part (complete production and correct dispatch). Thank you for your understanding!

Please track your parcel yourself. We are not able to track each individual item and sent you updates. If your order is delayed (more than 90 days), please contact us. We will submit a missing mail search request.

If, within a half a year after placing the order, we do not receive information from the customer with whom we are trying to get in contact (the address or name of the recipient is incorrect, there are no measurements for custom size, the order has not been paid in full, and the customer does not respond to messages, etc.), the order is considered cancelled. The already paid funds are non-refundable.

The return or exchange of a garment of good quality is not possible, since when placing an order on our website, you purchase the service of individual tailoring of a unit of goods according to the parameters you specified. If for some reason you receive a product that does not match your order (colour, size, type of product) or receive a product with a manufacturing defect, please contact us as soon as possible after you receive the product (within 14 days), we will make every effort possible to understand how the problem occurred and solve it. All delivery costs of the product in need of exchange, or other costs are borne by the customer.

When placing an order, you can use your existing discount/promo code. To do this, enter the discount code in the appropriate fields when placing an order.

If you have a paper coupon (if it does not have a discount code on it), please contact us for an electronic equivalent that you can use on the website.

Coupon discounts can be summed up, but cannot exceed 30% of the order amount. To summarize several discount codes, please contact us. Each discount code or coupon is valid once. You can apply a discount to an order for any amount.

If you would like to order some of our garments, but at the moment there is no pre-order open for it, or you would like to order some modification of the garment (for example, a skirt with a print that was released on JSK), please contact us and describe your request in detail. We will evaluate the possibility or impossibility of fulfilling your request. And if it is possible, we will take your order as a custom order. We try to produce such orders in an average overall time frame, but it is more difficult technically (printing a separate piece of fabric with a print outside of the general release, selecting fabric for a separate product, introducing a product into the general planned queue), therefore, the production time for such orders may be increased, sometimes, unfortunately, significantly.

After discussing and confirming an individual order with us, you will need to place an order on our website. You need to select "custom order" item, enter all the data in the standard way, select the preferred type of delivery, and in the comments to the order please describe the product on which we have agreed, the required size and other necessary information.

Our website has a special page for reviews about us. This page contains a form through which you can leave us your feedback. When posting a review, please indicate which specific product you are reviewing. Reviews will be posted on a dedicated page on our website.

If you have prepared a detailed review of our product (video review, or a detailed text review with photos), we will give you a special discount on your next order! Just contact us and provide a link to the resource where your review is posted!

We will be happy to share your photo in an outfit from L'Esprit de la Noblesse in the gallery of customer photos on our website! In order to share your outfit with us, write us an e-mail to lespritdelanoblesse@gmail.com, in the email subject line indicate "Gallery". Photos of good quality are welcomed. We reserve the right to change the format and size of the photo for ease of placement on the gallery page. Please note that if the photo is of poor quality, or if our product is not visible enough (it is impossible to understand what kind of product it is), we will not be able to share such a photo in the gallery.